Application Error Codes and Messages

Error Number and Message

Explanation

Solution

You lack the privileges to log into EMMA

You are an unauthorized user of EMMA.

Contact your supervisor if you feel that you should have been provisioned in EMMA.

Page cannot be displayed

You have attempted to log in to EMMA with the wrong Smartcard or no Smartcard.

Insert your Smartcard into the card reader and click Refresh.

Please select a user before performing the ‘User Details’ action

See Error Message.

Select a User and then click User Details.

Please select a user before performing the ‘Remove User’ action

See Error Message.

Select a User and then click Remove User.

Validation Error

You must correct the following error(s) before proceeding:

[Missing information] is a required field.

See Error Message.

Fill in all required fields and then click Add Organization.

Zip code should contain 5 numbers

You entered non-numeric characters in the zip code field.

Enter a 5-digit number in the zip code field and click Add Organization.

[phone number name] should be entered as ####### or #######

You did not enter 7 or 8 digits as the phone number.

Enter the phone number as a 7- or 8-digit number with no hyphen.

Description can not be greater than 2000 characters

See Error Message.

Re-enter the Organization Description using less than 2,000 characters.

Description has an invalid character(s). Valid characters are 0-9, a-z, A-Z, space, or any of the following: !@#%-_=;:~/.,[]()$+?

See Error Message.

Re-enter the Organization Description without using special characters.

User must redeem token before updating or viewing user details

You attempted to update a user that has not yet redeemed their token.

Request that the user redeem their token or wait until you have received email notification that the token has been redeemed and try again.

Token is a required field

You selected Redeem Token on the “Login” page and clicked Continue without entering a token number.

Enter your token number in the provided text box and click Continue.

The token submitted was invalid

You attempted to redeem an invalid token or entered incorrect numbers in the field.

Verify the token number and resend to the database.

Token must be a number

See Error Message.

Enter a numeric token number and click Continue.

The token submitted has expired

See Error Message.

Contact your supervisor and request that they reprovision you as a user of EMMA.

The token submitted is invalid. Token has been cancelled.

You attempted to redeem a token that has been cancelled.

If you feel that the token was cancelled in error, contact your supervisor.

Days of Nomination is not in the range 1 through 30

See Error Message.

Enter a valid number of 1 through 30 for a user to redeem a token.

Days of Nomination must be a number

See Error Message.

Enter a numeral for the amount of days that a user has to redeem a token.

Days of Nomination is a required field

See Error Message.

Enter a number of days that a user had to redeem a token.

Email Address is a required field

See Error Message.

Enter an email address and resubmit the request to the database.

Email Address is an invalid email address

See Error Message.

The format of the email address is invalid. Enter the correct email address and resend to the database.

Your session has timed out

Your session has been inactive for twenty minutes or longer.

Log into EMMA again and retry your request.

There are no more Roles that can be created under the [name of role] role

See Error Message.

Verify that you have selected the correct role on the “Role Selection” page and that you do want to add this role. To add more than one of the same role, you must create a new organization.

The EMMA application is temporarily unavailable, please try again later

The EMMA application did not initialize correctly or the database may be down.

Contact the help desk to report the problem.

Could not add the user due to: The user's token email could not be sent

See Error Message.

EMMA was unable to send the token email. Please retry or contact the help desk if you continue having this problem.

Could not add the user due to: The surrogate's token email could not be sent

See Error Message.

EMMA was unable to send the token email to your surrogate. Please retry or contact the help desk if you continue having this problem.

The “[role]” has already been created for this organization. Recheck the role hierarchy.

Each role can only be added one time per organization. A user in your pool has already added this role.

Recheck the role hierarchy.

The maximum number of users has already been assigned to the “[role name]” role. The maximum number of users is [?]. Recheck the user list.

See Error Message.

If there are unnecessary users currently filling the role, you can remove a user and add a new user in their place. If appropriate users are provisioned and you still need to add additional users, you can create a new organization for them.

Your email address could not be retrieved when you logged in. You must have an email address in order to provision users. Log off and try again later. If this problem persists, please contact the help desk.

See Error Message.

Please retry or contact the help desk if you continue having this problem.

Could not add the user due to: User is already provisioned in this role in the organization.

A user can only be provisioned in the same role one time per organization.

Please add a different user or create a new organization.

You can not log into EMMA because you are ineligible to use the application.

You are not eligible for access to the EMMA application.

Please contact your provisioning authority if you feel that you received this message in error.